Designing a logistics SaaS with website builder and rider tracking app

Designing a logistics SaaS with website builder and rider tracking app

Designing a logistics SaaS with website builder and rider tracking app

Product Designer

Product Designer

https://deliverypage-fe.vercel.app/

https://deliverypage-fe.vercel.app/

Web Platform + Mobile App

Web Platform + Mobile App

Solo Designer, Client Development Team

Solo Designer, Client Development Team

Launched
Launched

3

3

Products designed: Marketing site, website builder, rider tracking app

Products designed: Marketing site, website builder, rider tracking app

50+

50+

Mobile app screens designed across all user flows

Mobile app screens designed across all user flows

Live

Live

Complete platform launched and operational

Complete platform launched and operational

Delivery Page is a SaaS platform helping logistics businesses create booking websites and track deliveries. I designed the entire product suite: marketing website, website builder tool for logistics companies, and rider tracking mobile app.

Delivery Page is a SaaS platform helping logistics businesses create booking websites and track deliveries. I designed the entire product suite: marketing website, website builder tool for logistics companies, and rider tracking mobile app.

The Challenge
The Challenge

The Problem

Small logistics businesses in Nigeria struggle to compete with larger delivery companies because they lack:

  • Professional websites for customers to book deliveries

  • Tools to build and customize their online presence

  • Mobile apps for riders to track and manage deliveries

  • Affordable technology solutions (most are expensive or complex)

Business Goals

  • Enable logistics businesses to launch professional booking sites quickly

  • Provide rider tracking without custom app development costs

  • Create intuitive tools non-technical business owners can use

  • Compete with established players through better UX

My Goal

Design three interconnected products that work together: a marketing site explaining the platform, a website builder tool for logistics businesses, and a rider app for delivery tracking all with clear, simple interfaces.

The Problem

Small logistics businesses in Nigeria struggle to compete with larger delivery companies because they lack:

  • Professional websites for customers to book deliveries

  • Tools to build and customize their online presence

  • Mobile apps for riders to track and manage deliveries

  • Affordable technology solutions (most are expensive or complex)

Business Goals

  • Enable logistics businesses to launch professional booking sites quickly

  • Provide rider tracking without custom app development costs

  • Create intuitive tools non-technical business owners can use

  • Compete with established players through better UX

My Goal

Design three interconnected products that work together: a marketing site explaining the platform, a website builder tool for logistics businesses, and a rider app for delivery tracking all with clear, simple interfaces.

My Approach
My Approach

As a solo designer on this project, I owned the complete design process for all three products while collaborating with the client's development team for implementation.

Understanding the Ecosystem

I needed to design for three different user types:

  • Potential customers (visiting marketing site)

  • Logistics business owners (using website builder)

  • Delivery riders (using tracking app)

Each needed different experiences but the products had to work together seamlessly.

Design Strategy

  • Marketing site: Clear value proposition, show product capabilities

  • Website builder: Drag-and-drop simplicity for non-technical users

  • Rider app: Mobile-first, works in the field with poor connectivity

  • Consistent branding and visual language across all three products

  • Information architecture mapping user flows across the ecosystem

As a solo designer on this project, I owned the complete design process for all three products while collaborating with the client's development team for implementation.

Understanding the Ecosystem

I needed to design for three different user types:

  • Potential customers (visiting marketing site)

  • Logistics business owners (using website builder)

  • Delivery riders (using tracking app)

Each needed different experiences but the products had to work together seamlessly.

Design Strategy

  • Marketing site: Clear value proposition, show product capabilities

  • Website builder: Drag-and-drop simplicity for non-technical users

  • Rider app: Mobile-first, works in the field with poor connectivity

  • Consistent branding and visual language across all three products

  • Information architecture mapping user flows across the ecosystem

Marketing Website Design
Marketing Website Design

The Problem

The marketing site needed to explain a complex SaaS platform to logistics business owners who aren't tech-savvy.

My Solution

Clear Value Proposition

  • Hero section: "Booking, Tracking, and Dispatching Made Easy for Your Logistics Business"

  • Immediate clarity on what the platform does

  • Strong visual showing product in use

Feature Communication

  • "Features that connect every part of your business" section

  • Visual icons for each feature (Order Tracking, Inventory Management, Customer Management, etc.)

  • Product screenshots showing actual interface

  • Mobile + desktop views demonstrating responsiveness

Trust Building

  • "Why Choose Delivery Page?" section with benefits

  • Customer testimonials and reviews

  • Pricing transparency

  • Clear call-to-action throughout

Impact

Marketing site clearly communicates platform value and drives signups from logistics businesses.

The Problem

The marketing site needed to explain a complex SaaS platform to logistics business owners who aren't tech-savvy.

My Solution

Clear Value Proposition

  • Hero section: "Booking, Tracking, and Dispatching Made Easy for Your Logistics Business"

  • Immediate clarity on what the platform does

  • Strong visual showing product in use

Feature Communication

  • "Features that connect every part of your business" section

  • Visual icons for each feature (Order Tracking, Inventory Management, Customer Management, etc.)

  • Product screenshots showing actual interface

  • Mobile + desktop views demonstrating responsiveness

Trust Building

  • "Why Choose Delivery Page?" section with benefits

  • Customer testimonials and reviews

  • Pricing transparency

  • Clear call-to-action throughout

Impact

Marketing site clearly communicates platform value and drives signups from logistics businesses.

Website Builder Tool
Website Builder Tool

The Problem

Logistics business owners need to create professional booking websites but have no technical or design skills.

My Solution

Simple Onboarding

  • Clean signup flow: Company name, email, password

  • Minimal fields to reduce friction

  • "Customize your website in minutes" messaging

  • Terms and privacy clearly presented

Intuitive Builder Interface

  • Visual customization without code

  • Real-time preview of changes

  • Template-based approach (users customize, not build from scratch)

  • Clear sections: branding, services, pricing, contact

Mobile Responsiveness

  • All generated websites work on mobile automatically

  • Preview mode shows mobile + desktop versions

  • Ensures logistics customers can book from any device

Impact

Non-technical business owners can launch professional booking sites in under 30 minutes.

The Problem

Logistics business owners need to create professional booking websites but have no technical or design skills.

My Solution

Simple Onboarding

  • Clean signup flow: Company name, email, password

  • Minimal fields to reduce friction

  • "Customize your website in minutes" messaging

  • Terms and privacy clearly presented

Intuitive Builder Interface

  • Visual customization without code

  • Real-time preview of changes

  • Template-based approach (users customize, not build from scratch)

  • Clear sections: branding, services, pricing, contact

Mobile Responsiveness

  • All generated websites work on mobile automatically

  • Preview mode shows mobile + desktop versions

  • Ensures logistics customers can book from any device

Impact

Non-technical business owners can launch professional booking sites in under 30 minutes.

Rider Tracking Mobile App
Rider Tracking Mobile App

The Problem

Delivery riders need to manage multiple deliveries, navigate routes, and update delivery status often in challenging conditions (sunlight, gloves, poor connectivity).

My Solution

Login & Account Management

  • Simple login flow for riders

  • Profile management with personal details and settings

  • Account section for managing rider information

Delivery Management

  • Clear delivery list showing: location, status, customer details

  • Map integration for navigation

  • Status updates: Pending, Completed

  • Delivery history for tracking past orders

Field-Optimized Design

  • Large touch targets (minimum 44px for gloved hands)

  • High contrast for outdoor visibility

  • Offline capability for areas with poor connectivity

  • Simple navigation: Delivery, History, Profile, Support, Notifications

Communication

  • In-app chat for rider-dispatcher communication

  • Call functionality for customer contact

  • Push notifications for new deliveries

Information Architecture
Sign up/Login → Homepage → Delivery sections → Account management

Impact

Riders can efficiently manage deliveries in the field without training or technical support.

The Problem

Delivery riders need to manage multiple deliveries, navigate routes, and update delivery status often in challenging conditions (sunlight, gloves, poor connectivity).

My Solution

Login & Account Management

  • Simple login flow for riders

  • Profile management with personal details and settings

  • Account section for managing rider information

Delivery Management

  • Clear delivery list showing: location, status, customer details

  • Map integration for navigation

  • Status updates: Pending, Completed

  • Delivery history for tracking past orders

Field-Optimized Design

  • Large touch targets (minimum 44px for gloved hands)

  • High contrast for outdoor visibility

  • Offline capability for areas with poor connectivity

  • Simple navigation: Delivery, History, Profile, Support, Notifications

Communication

  • In-app chat for rider-dispatcher communication

  • Call functionality for customer contact

  • Push notifications for new deliveries

Information Architecture
Sign up/Login → Homepage → Delivery sections → Account management

Impact

Riders can efficiently manage deliveries in the field without training or technical support.

Results
Results

Complete Platform Launched

  • Marketing website live at deliverypage.ng

  • Website builder tool deployed and generating logistics booking sites

  • Rider tracking app built and in use by delivery teams

  • All three products working together as cohesive ecosystem

Product Suite Impact

  • Logistics businesses can launch professional presence without technical skills

  • Riders efficiently manage deliveries through mobile app

  • Platform enables small businesses to compete with larger competitors

Design Deliverables

  • Marketing site design and UX

  • Website builder interface and user flows

  • Complete mobile app design (50+ screens across flows)

  • Design system and component library

  • Information architecture across products

Live Product
Platform is currently operational and serving logistics businesses in Nigeria.

Complete Platform Launched

  • Marketing website live at deliverypage.ng

  • Website builder tool deployed and generating logistics booking sites

  • Rider tracking app built and in use by delivery teams

  • All three products working together as cohesive ecosystem

Product Suite Impact

  • Logistics businesses can launch professional presence without technical skills

  • Riders efficiently manage deliveries through mobile app

  • Platform enables small businesses to compete with larger competitors

Design Deliverables

  • Marketing site design and UX

  • Website builder interface and user flows

  • Complete mobile app design (50+ screens across flows)

  • Design system and component library

  • Information architecture across products

Live Product
Platform is currently operational and serving logistics businesses in Nigeria.

What I Learned
What I Learned

1. Multi-product systems require strong information architecture

Designing three interconnected products taught me to map the entire user ecosystem before touching visual design. Understanding how a logistics owner's actions affect rider experience was critical.

2. Design for real-world constraints

The rider app needed to work in sunlight, with gloves, and with poor connectivity. Designing for ideal conditions would have failed. Field constraints shaped every decision.

3. Simplicity sells to non-technical users

The website builder succeeded because it didn't try to do everything. Limited, well-designed options beat unlimited complex ones for the target audience.

4. Consistent design systems scale

Building a component library early meant I could design three products faster and maintain consistency. Time invested upfront paid off throughout the project.

1. Multi-product systems require strong information architecture

Designing three interconnected products taught me to map the entire user ecosystem before touching visual design. Understanding how a logistics owner's actions affect rider experience was critical.

2. Design for real-world constraints

The rider app needed to work in sunlight, with gloves, and with poor connectivity. Designing for ideal conditions would have failed. Field constraints shaped every decision.

3. Simplicity sells to non-technical users

The website builder succeeded because it didn't try to do everything. Limited, well-designed options beat unlimited complex ones for the target audience.

4. Consistent design systems scale

Building a component library early meant I could design three products faster and maintain consistency. Time invested upfront paid off throughout the project.

Product Design, SaaS, Mobile App Design, Web Design, Design Systems, Logistics, Nigeria

Product Design, SaaS, Mobile App Design, Web Design, Design Systems, Logistics, Nigeria

Based in Abuja Nigeria, working remote worldwide

Local time Gmt +1

  • PRODUCT DESIGN *

  • USER RESEARCH *

  • DESIGN SYSTEMS *

  • CULTURAL DESIGN *

  • AI WORKFLOWS *

All rights reserved

Designed and developed by Helen Ihediwa © 2025

Based in Abuja Nigeria, working remote worldwide

Local time Gmt +1

  • PRODUCT DESIGN *

  • USER RESEARCH *

  • DESIGN SYSTEMS *

  • CULTURAL DESIGN *

  • AI WORKFLOWS *

All rights reserved

Designed and developed by Helen Ihediwa © 2025

Based in Abuja Nigeria, working remote worldwide

Local time Gmt +1

  • PRODUCT DESIGN *

  • USER RESEARCH *

  • DESIGN SYSTEMS *

  • CULTURAL DESIGN *

  • AI WORKFLOWS *

All rights reserved

Designed and developed by Helen Ihediwa © 2025

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